PLEASE HELP ME !!! Not on Leaderboard

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HB_ShaunW

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« Reply #15 on: April 05, 2018, 01:45:25 PM »
Thanks for posting the bit of your output log. I will need you to share the full file, however, before you do can you please complete the flowing steps.

In Steam Right click on your game, go to properties, local files and verify integrity of game files.
Start the game once this is done and go into a society round.
Complete one shot for the event, then exit the game.
Send us the complete log file after these steps.

HB_Alan

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« Reply #16 on: April 05, 2018, 04:32:49 PM »
And feel free to PM myself or Shaun after, so we see your response quicker. Cheers.

ricky19746

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« Reply #17 on: April 06, 2018, 08:33:41 AM »
Thanks for posting the bit of your output log. I will need you to share the full file, however, before you do can you please complete the flowing steps.

In Steam Right click on your game, go to properties, local files and verify integrity of game files.
Start the game once this is done and go into a society round.
Complete one shot for the event, then exit the game.
Send us the complete log file after these steps.

ricky19746

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« Reply #18 on: April 06, 2018, 08:36:39 AM »
Thanks for getting back to me, this log doesnt seem to have the 'may need to update typemap' error.

Also have never been able to start career mode, comes up with the well known error,cant remember what it said.

HB_Alan

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« Reply #19 on: April 06, 2018, 12:01:13 PM »
Hi,
Thanks for this and for your patience. We'll see if the log can give us any clues.

HB_ShaunW

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« Reply #20 on: April 06, 2018, 12:21:20 PM »
Hopefully one last test. Can you try to do this again without your firewall?

ricky19746

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« Reply #21 on: April 09, 2018, 11:00:19 PM »
Hopefully one last test. Can you try to do this again without your firewall?

firewall and anti virus off, im still not in members list of fair players club

HB_ShaunW

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« Reply #22 on: April 10, 2018, 10:30:51 AM »
Hopefully one last test. Can you try to do this again without your firewall?

firewall and anti virus off, im still not in members list of fair players club

Thank you for the new log, we're investigating.

HB_ShaunW

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« Reply #23 on: April 10, 2018, 11:35:23 AM »
Are you able to provide us with a dxdiag report and the specs for your router, is it running the latest firmware?

As another test. can your re-enable your firewall and connect directly without using your router and provide another output log?

Thanks

ricky19746

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« Reply #24 on: April 10, 2018, 10:19:37 PM »
Are you able to provide us with a dxdiag report and the specs for your router, is it running the latest firmware?

As another test. can your re-enable your firewall and connect directly without using your router and provide another output log?

Thanks

ricky19746

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« Reply #25 on: April 10, 2018, 10:22:38 PM »
V100R001C216B112 is the software version of my huawei HG659 router.

Connecting directly to router is not really an option

 

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