Have to rebuy my copy on xbox!?!

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Gdog

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« on: August 27, 2018, 08:13:56 PM »
So i'm the guy who got tgc19 last week when it slipped onto the xbox store.
I was advised today by HB kieth to uninstall and reinstall my copy to try and get online to work.
I couldn't redownload the game so I assumed I would have to wait til 12.

Well it's now 12 and on the xbox store and it wants me to purchase again.
For £45 I paid £40 last week and have no access to the game I purchased.
I have not been refunded my £40. I am now just -£40 and without the game.

Can this please be remedied immediately.

DivotMaker

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« Reply #1 on: August 27, 2018, 08:15:30 PM »
So i'm the guy who got tgc19 last week when it slipped onto the xbox store.
I was advised today by HB kieth to uninstall and reinstall my copy to try and get online to work.
I couldn't redownload the game so I assumed I would have to wait til 12.

Well it's now 12 and on the xbox store and it wants me to purchase again.
For £45 I paid £40 last week and have no access to the game I purchased.
I have not been refunded my £40. I am now just -£40 and without the game.

Can this please be remedied immediately.

I would contact MS immediately, tell them what happened and get them to refund your money so you can purchase it again.
PC

Xbox One X

Xbox One Elite Controller

Gasman

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« Reply #2 on: August 27, 2018, 08:17:34 PM »
So i'm the guy who got tgc19 last week when it slipped onto the xbox store.
I was advised today by HB kieth to uninstall and reinstall my copy to try and get online to work.
I couldn't redownload the game so I assumed I would have to wait til 12.

Well it's now 12 and on the xbox store and it wants me to purchase again.
For £45 I paid £40 last week and have no access to the game I purchased.
I have not been refunded my £40. I am now just -£40 and without the game.

Can this please be remedied immediately.


Xbox help will sort that for you Dog......just have to give them another fiver.

SweetTeeBag

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« Reply #3 on: August 27, 2018, 08:22:47 PM »
What is going on?  You’ve gone and broken it  ;D

HB_KeithC

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« Reply #4 on: August 27, 2018, 08:23:54 PM »
I would definitely contact Xbox about that.

To be fair, I did not advise you to do that for you not being able to go online.  I said for those with the game crashing, they could try re-installing to fix that.  Someone posted that worked for them on the forums so I was passing that along to any one else whose game was crashing.

HitItLong

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« Reply #5 on: August 28, 2018, 02:35:58 AM »
How'd ya go G'Dog I am in the same boat.

edit: Sorted by Microsoft.
« Last Edit: August 28, 2018, 03:47:47 AM by HitItLong »

 

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